Knowledge base tech article

In Lessons – There is a noticeable delay between the video and audio [ Sync Issues ] Home Network:Your home network may be experiencing high usage from other users in your household. Sometimes video streaming services such as: YouTube or Netflix can take up high amounts of bandwidth, we advise against using any such services while teaching. …

In Lessons – There is a noticeable delay between the video and audio [ Sync Issues ] Read More »

In Lessons – ‘My Webcam Is Not Working’ Checking Webcam TypeDetermine if your device has an internal webcam, typically found in laptops, iPads, or smartphones. Internal Webcam IssuesCheck for Obstructions: Ensure there is no privacy shutter or any obstruction over the camera lens. Look for a small slider or switch and make sure it’s not …

In Lessons – ‘My Webcam Is Not Working’ Read More »

Your internet connection Recommended minimum internet speeds for Tute lessons:                              Download:  5 Mbps    Connectivity <150ms                               Upload:       1 Mbps    Connectivity <300ms You can …

Your internet connection Read More »

How to Tether a PC or Laptop to an Android or I-phone when the Internet is Disrupted in your area Contents in this Article : How to tether a PC or Laptop to an Android Phone How to tether a PC or Laptop to an I-Phone How to tether a PC or Laptop to an …

How to Tether a PC or Laptop to an Android or I-phone when the Internet is Disrupted in your area Read More »

A Users Guide to Getting The Best Out of Tute Introduction This guide is aimed at users of the Tute online classroom and should be read before you start using Tute. There are a number of simple things you can do as a user, to help get the best out of the Tute service, all …

A Users Guide to Getting The Best Out of Tute Read More »

Changing Language Settings for Lessons Please click the option icon at the top-right of the BigBlueButton webpage Then in the setting of ‘Application language’, choose the language you need Then click ‘Save’ button at the top of the setting page

Cache Clearing for Google Chrome & Microsoft Edge  Tute.com is not behaving as it should, or has been updated, you may be asked to clear the ‘Cache’ in Google Chrome / Microsoft Edge. These instructions will work for both Chrome and Edge. In a new tab, paste the following:  chrome://settings/clearBrowserData In the ‘Clear browsing data’ section, …

Cache Clearing for Google Chrome & Microsoft Edge Read More »

Updated IT Requirements for the new version of Tute (October 2022 release) For network admin use only:Tute’s new platform is now live as of October 31st 2022.  Please find the IT Firewall requirements for the new platform below. Firewall requirements: Below is a list of all ports that need unrestricted access for outbound requests to our lesson …

Updated IT Requirements for the new version of Tute (October 2022 release) Read More »